Storage Plaistow Terms and Conditions for Services

These Terms and Conditions set out the basis on which Storage Plaistow provides storage, removal, packing, transport and related services. By making a booking, accepting a quotation, or using any of our services, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

Company means Storage Plaistow, the provider of storage, removal and associated services.

Customer means the individual, business, organisation or other party requesting or receiving services from the Company.

Services means any storage, removal, packing, loading, unloading, transport, handling, or related services provided by the Company.

Goods means any items, property or effects handled, stored, transported or otherwise dealt with by the Company in the course of providing the Services.

Contract means the legally binding agreement between the Company and the Customer incorporating these Terms and Conditions and any written quotation or confirmation provided by the Company.

2. Scope of Services

The Company provides household and commercial storage solutions, removal services, packing and unpacking assistance, and associated services within its normal operating area and beyond by agreement. All Services are subject to availability and to these Terms and Conditions.

The exact nature and scope of the Services to be provided will be as set out in the quotation or written confirmation supplied by the Company. Any additional services requested by the Customer and accepted by the Company will form part of the Contract and may incur additional charges.

3. Booking Process

3.1 Initial enquiry

The Customer may request a quotation for Services by contacting the Company and providing accurate details of the Goods, access conditions, addresses, dates, and any special requirements. The Company may request further information, photographs or a survey to assess the job.

3.2 Quotations

All quotations are based on the information supplied by the Customer and any site surveys carried out. Quotations are normally valid for a limited period as indicated by the Company and are subject to availability of resources for the required dates.

3.3 Acceptance and formation of contract

A Contract is formed when the Customer confirms acceptance of the quotation and the Company issues a booking confirmation, which may include the agreed date, time window, scope of Services, and any payments due. Acceptance may be by written confirmation, electronic confirmation, or any other method agreed by the Company.

3.4 Changes to bookings

If the Customer wishes to change the date, time or scope of the Services after booking, the Company will use reasonable efforts to accommodate the change but cannot guarantee availability. Changes may result in revised charges. Changes will only be binding once confirmed by the Company.

4. Customer Obligations

The Customer agrees to:

Provide accurate and complete information about the Goods, including size, quantity, weight, and any special handling requirements.

Inform the Company of any relevant access restrictions, parking limitations, stairs, lifts, time limits, or other circumstances that may affect the Services.

Ensure that suitable parking and access are available for the Companys vehicles at all relevant locations, and that any necessary permits or authorisations are obtained in advance.

Ensure that all Goods are properly packed, secured and labelled unless the Company has expressly agreed to provide packing services.

Be present, or arrange for an authorised representative to be present, at the agreed times for collection, delivery or access to storage units, and to sign any necessary documents.

Comply with any instructions or guidance provided by the Company relating to safety, access and the proper use of storage facilities.

5. Payments and Charges

5.1 Pricing

Charges for Services will be as set out in the quotation or booking confirmation. Prices may be based on factors including, but not limited to, volume of Goods, distance, time, level of service, number of staff required and duration of storage.

5.2 Deposits

The Company may require a deposit to secure a booking for removal or storage services. The amount and due date of any deposit will be communicated at the time of booking. Deposits are normally non-refundable except where expressly stated otherwise in these Terms and Conditions.

5.3 Payment terms

Unless otherwise agreed in writing:

Removal and transport services must be paid for in full on or before the service date.

Storage charges are payable in advance for the agreed storage period. Ongoing storage may be billed on a weekly or monthly basis as set out in the Contract.

Any additional costs, such as waiting time due to Customer delays, access complications, parking charges or extra labour, will be added to the final invoice and are payable upon demand.

5.4 Methods of payment

The Company will specify the accepted methods of payment, which may include bank transfer, card payment or other recognised methods. Cash payments may be subject to limits and additional checks. All payments must be made in the currency stated by the Company.

5.5 Late or non-payment

If the Customer fails to pay any sum due under the Contract on time, the Company may, without prejudice to its other rights:

Charge interest on overdue amounts at a reasonable commercial rate from the due date until payment is received in full.

Withhold, suspend or cancel any Services, including refusing to release Goods from storage until all outstanding sums and any associated charges are paid.

Recover from the Customer all reasonable costs incurred in pursuing late or unpaid amounts, including administrative costs and any legal expenses.

6. Cancellations and Amendments

6.1 Cancellation by the Customer

If the Customer wishes to cancel a booking, the Customer must notify the Company as soon as possible. Cancellation charges may apply depending on the notice period provided:

If cancellation is made with sufficient notice as defined by the Company, the Company may refund part of any prepaid charges at its discretion, less any non-recoverable costs.

If cancellation is made at short notice, the Company may retain some or all of the deposit or prepaid charges to cover lost bookings and administrative costs.

Specific cancellation terms, including notice periods and fees, may be set out in the quotation or booking confirmation and will form part of the Contract.

6.2 Cancellation or amendment by the Company

The Company reserves the right to cancel or amend any booking due to circumstances beyond its reasonable control, including but not limited to severe weather, accidents, vehicle breakdowns, staff illness, safety concerns or legal restrictions. In such cases, the Company will use reasonable efforts to notify the Customer and to rearrange the Services for a mutually acceptable time.

If rearrangement is not possible, the Company may, at its discretion, refund any prepaid amounts for Services not provided. The Company shall not be liable for any indirect or consequential loss arising from such cancellation or amendment.

7. Use of Storage Facilities

7.1 Allocation of storage

Where storage services are provided, the Company will allocate suitable space or units for the Goods. The Customer is not entitled to any particular unit unless expressly agreed. The Company may move Goods within its facilities for operational or security reasons, provided that the level of care remains equivalent.

7.2 Access to stored goods

Where the Contract permits, the Customer may access stored Goods during the Companys published access hours, subject to identification and any applicable access fees. The Company may require notice of any access visits for security or operational reasons.

7.3 Prohibited goods

The Customer must not store or request removal of any prohibited items, including but not limited to:

Explosives, firearms, weapons or ammunition.

Flammable, corrosive, toxic or otherwise hazardous materials.

Perishable goods, food items, living plants or animals.

Stolen goods, illegal items or goods in breach of any law or regulation.

Cash, high-value jewellery, precious metals or similar items unless specifically agreed in writing.

The Company may refuse to store or move any Goods that, in its reasonable opinion, present a risk to health, safety, property or compliance with law.

8. Waste and Environmental Regulations

8.1 Customer responsibility for waste

The Company is not a waste disposal contractor. The Customer is responsible for disposing of unwanted items lawfully and must not leave waste or prohibited items at the Companys premises or in vehicles.

If, by prior arrangement, the Company agrees to remove items for disposal or recycling, this will be treated as an additional service and subject to separate charges. The Customer must accurately describe such items in advance to ensure compliance with waste and environmental regulations.

8.2 Compliance with regulations

The Customer must ensure that any items presented for removal or storage do not breach waste management, environmental, health and safety or other applicable regulations. The Company may refuse to handle items that appear to be waste or hazardous material.

If the Company incurs costs, fines, penalties or other liabilities due to the Customers breach of waste or environmental regulations, the Customer shall indemnify the Company in full for all such losses and associated expenses.

9. Liability and Limitations

9.1 Duty of care

The Company will exercise reasonable care and skill in the handling, storage and transport of Goods. However, the Customer acknowledges that certain risks are inherent in removal and storage activities and agrees to the limitations of liability set out in this section.

9.2 Exclusions

Unless caused by the Companys negligence or breach of contract, the Company shall not be liable for:

Loss or damage arising from inherent defects, poor construction or pre-existing damage in the Goods.

Loss or damage to fragile items that were not properly packed by or on behalf of the Customer.

Damage caused by normal wear and tear, atmospheric conditions, moisture, condensation or changes in temperature.

Indirect or consequential losses, including loss of profits, loss of business, loss of opportunity or emotional distress.

9.3 Limits on liability

The Companys total liability for loss of or damage to Goods, whether in contract, tort or otherwise, shall be limited to a reasonable sum per item or per consignment as specified in the quotation or booking confirmation, or, if no specific limit is stated, to a fair and proportionate amount having regard to the value of the Services and the Goods.

The Customer is responsible for arranging any additional insurance cover required for high-value items or for amounts exceeding the Companys stated limits. The Company does not provide insurance advice and may recommend that the Customer seeks independent insurance where appropriate.

9.4 Time limits for claims

The Customer must inspect Goods as soon as reasonably practicable upon delivery or access. Any loss or damage that the Customer believes is attributable to the Company must be notified to the Company in writing within a reasonable period of discovery. Failure to do so may affect the Companys ability to investigate and respond to the claim and may, in some circumstances, reduce or extinguish the Companys liability.

10. Indemnity

The Customer agrees to indemnify the Company against all losses, claims, damages, costs and expenses arising from:

Breach by the Customer of these Terms and Conditions.

Provision of inaccurate or incomplete information regarding the Goods or access conditions.

Storage or transport of prohibited, hazardous or illegal items.

Any act or omission of the Customer or its representatives that causes injury, damage or loss to the Company, its staff, other customers or third parties.

11. Force Majeure

The Company shall not be in breach of the Contract nor liable for delay in performing, or failure to perform, any of its obligations if such delay or failure results from events, circumstances or causes beyond its reasonable control, including but not limited to extreme weather, fire, flood, accident, war, civil disturbance, strikes, lockouts, pandemics, transport disruptions or legal restrictions. In such circumstances, the Company may suspend Services for the duration of the event or terminate the Contract without liability to the Customer, subject to any refunds the Company considers appropriate.

12. Data Protection and Privacy

The Company will collect and process personal data about the Customer and, where applicable, its representatives for the purposes of managing bookings, providing Services, handling payments, and complying with legal obligations. The Company will take reasonable steps to protect such data and will only share it with third parties where necessary for the provision of Services, for legal compliance, or with the Customers consent.

13. Complaints

If the Customer is dissatisfied with any aspect of the Services, the Customer should raise the issue with the Company as soon as possible. The Company will investigate complaints in a fair and timely manner and will seek to resolve any issues practically and reasonably. Raising a complaint does not suspend the Customers obligation to pay amounts owed under the Contract.

14. Variations to Terms

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will normally apply to that Contract, unless changes are required by law or agreed with the Customer. Updated Terms and Conditions may apply to future bookings.

15. Severability

If any provision or part-provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by any court or competent authority, that provision or part-provision shall, to the extent required, be deemed deleted, and the remaining provisions shall continue in full force and effect.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with any Contract, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or any Contract, including any non-contractual disputes or claims.

By proceeding with a booking or using the Services of Storage Plaistow, the Customer confirms acceptance of these Terms and Conditions.