Storage Plaistow Privacy Policy
This Privacy Policy explains how Storage Plaistow collects, uses, stores, and protects personal data in accordance with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018. It applies to all Storage Plaistow customers and prospective customers in our service area, as well as visitors to our premises who interact with our services.
By using our storage services or otherwise providing your personal data to Storage Plaistow, you acknowledge that you have read and understood this Privacy Policy.
Who This Privacy Policy Applies To
This Privacy Policy applies to all individuals who reside or store with Storage Plaistow in our local area, including:
Existing and former storage customers.
Individuals making enquiries about our services, in person or by other means.
Authorised contacts and emergency contacts named on a storage contract.
Suppliers, contractors, and other business partners who are natural persons.
Visitors to our premises whose personal data we process, for example through visitor logs or security systems.
What Personal Data We Collect
Storage Plaistow collects and processes different categories of personal data, depending on your relationship with us. This may include the following types of information.
Identity and contact details, such as full name, postal address, billing address, identification document details, and communication preferences.
Contact and communication data, such as correspondence records, enquiry details, booking notes, and customer service interactions.
Contract and account data, such as storage unit number, contract dates, payment status, rental history, and records of changes to your contract.
Payment and billing data, such as payment method information, billing history, invoices, and records of payments made or due. Card details are processed by secure payment providers and are not retained in full by Storage Plaistow systems.
Security and access data, such as CCTV footage from our site, access log records for controlled entry systems, and incident or security reports.
Technical and usage data, when you interact with our online services, such as date and time of interactions and basic analytics about service usage. This is limited to what is necessary to maintain and improve our services.
Lawful Basis For Processing Personal Data
We process personal data only when we have a lawful basis under the UK GDPR. Depending on the context, Storage Plaistow relies on the following legal grounds.
Performance of a contract. We process your personal data to enter into and perform a storage or service contract with you, including setting up your account, managing access, issuing invoices, and providing customer support.
Compliance with legal obligations. We process certain data to comply with our legal duties, such as tax and accounting requirements, record keeping obligations, health and safety requirements, and responding to lawful requests from public authorities.
Legitimate interests. We process personal data for our legitimate business interests where these are not overridden by your rights and interests. This may include maintaining site security and safety, preventing and detecting fraud or misuse of our services, managing business operations, improving our services, and communicating with customers about service updates that do not require consent.
Consent. In some limited circumstances, we may rely on your explicit consent, for example for certain types of optional communications or where consent is required by law. When we rely on consent, you can withdraw it at any time. Withdrawing consent does not affect the lawfulness of processing that took place before it was withdrawn.
How We Use Your Personal Data
We use your personal data to provide and enhance our storage services and to operate Storage Plaistow properly and securely. Typical uses include:
Setting up, administering, and renewing storage contracts.
Managing billing, processing payments, and handling arrears or disputes.
Providing customer service and responding to enquiries or complaints.
Maintaining the safety and security of our premises, units, customers, and staff, including through CCTV and access logging.
Carrying out internal administration, reporting, and business management.
Meeting legal, regulatory, and insurance requirements and dealing with legal claims.
Data Retention Periods
Storage Plaistow keeps personal data only for as long as is reasonably necessary for the purposes described in this Privacy Policy, or for as long as required by law. Retention periods may vary depending on the type of data and the applicable legal and operational requirements.
Customer contract and billing records are typically retained for a period that allows us to meet tax, accounting, and regulatory requirements, and to handle any disputes or legal claims that might arise after the end of your contract.
CCTV and security records are retained for a shorter period, sufficient to investigate incidents, protect our premises and customers, and comply with legal obligations. In the case of an ongoing investigation or legal claim, relevant footage or records may be kept for longer.
Enquiry and communication records are retained for a period suitable to manage relationships with prospective and current customers, after which they are securely deleted or anonymised unless a longer retention period is justified or required by law.
When personal data is no longer needed, we will securely delete it or irreversibly anonymise it so that it can no longer be associated with an identifiable individual.
Sharing Personal Data And Use Of Processors
Storage Plaistow may share personal data with carefully selected third parties who act as data processors on our behalf. These processors are engaged to support the delivery and management of our services and are only permitted to process personal data in accordance with our instructions and applicable data protection laws.
Examples of processors we may use include:
Payment processing providers who handle card or electronic payments securely.
IT and cloud service providers who host or support our business systems and data storage.
Security service providers who support CCTV systems, access control, or alarm monitoring.
Professional advisers such as accountants, auditors, or legal advisers where necessary for our legitimate interests and legal obligations.
Where we use processors, we enter into written agreements that require them to implement appropriate technical and organisational measures to protect personal data and to maintain confidentiality.
We may also share personal data, where necessary and lawful, with law enforcement agencies, courts, regulatory bodies, insurers, or other third parties in connection with legal claims, compliance obligations, or to protect the rights, property, or safety of Storage Plaistow, our customers, or others.
International Data Transfers
Where any of our processors or service providers are located outside the United Kingdom, or store data in other countries, we will ensure that appropriate safeguards are in place to protect your personal data in line with UK GDPR requirements. These safeguards may include the use of standard contractual clauses or reliance on adequacy regulations, as applicable.
Your Data Protection Rights
Under the UK GDPR, individuals in our area who interact with Storage Plaistow have a number of rights in relation to their personal data, subject to certain conditions and exemptions. These rights include:
The right of access. You can request confirmation of whether we process your personal data and, if so, obtain a copy of that data together with certain information about how it is used.
The right to rectification. You can ask us to correct inaccurate personal data or complete incomplete data that we hold about you.
The right to erasure. In certain circumstances, you can request that we delete your personal data. This right is not absolute and may be limited, for example where we must retain data to comply with a legal obligation or to establish, exercise, or defend legal claims.
The right to restrict processing. You may ask us to restrict the use of your personal data in specific situations, for example while we verify its accuracy or review an objection you have raised.
The right to object. You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis, and we will consider your request unless we have compelling legitimate grounds to continue the processing.
The right to data portability. Where processing is based on consent or the performance of a contract and carried out by automated means, you may ask to receive your personal data in a structured, commonly used, and machine readable format, or for us to transmit it to another controller, where technically feasible.
The right to withdraw consent. Where we rely on your consent to process personal data, you may withdraw that consent at any time. This will not affect processing that has already occurred before withdrawal.
If you exercise any of these rights, we may need to verify your identity before acting on your request. We aim to respond within the time limits set by law.
Security Of Your Personal Data
Storage Plaistow takes appropriate technical and organisational measures to protect personal data from accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. Measures may include controlled access to facilities, use of secure systems, staff training, and regular review of our security practices.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. The most current version will always apply to all Storage Plaistow customers in our area and will be made available at our premises or through our usual communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
